Terms of Service

By registering a Practice, joining a Practice as a Coach, or otherwise using Coaching Toolkit, you agree to be bound by these Terms of Service. If you do not agree, do not use Coaching Toolkit.

Coaching Toolkit is a coaching workspace. A Practice keeps a profile for each client it coaches, assigns exercises from the tools Coaching Toolkit provides, and prepares its sessions from the client card. Clients complete their exercises in the portal, from a link, without an account.

We describe features that are planned on our website and elsewhere from time to time. Until a feature is available in the service, it is not part of what a Practice subscribes to, and we do not promise when or whether it will arrive.

A Coach belongs to exactly one Practice, as an Admin or a Member. Admins manage the Practice's billing and Coaches; Members manage only the clients assigned to them. A Practice must always have at least one Admin.

Coach accounts are signed in and email-verified through WorkOS. Each Coach keeps their own sign-in private and is responsible for what is done with it.

Coaching Toolkit offers a Free package with no card required, and paid packages billed monthly or yearly. What each package includes is shown on our website and in Plan and billing. Pricing for paid packages is announced at launch.

Paid packages are sold through Stripe Managed Payments. Stripe is the merchant of record, shown at checkout as "Sold through Link", and handles checkout, taxes, invoices and payment details for paid packages. A Practice Admin changes or cancels the subscription from Plan and billing; a cancelled subscription runs to the end of the paid period, after which the Practice moves to Free. Amounts paid for the current billing period are not refunded, except where applicable law or the refund terms in these Terms of Service provide otherwise.

Moving to a smaller package deletes nothing. What the smaller package does not include is kept, but becomes read-only or stops being available until the Practice moves to a package that includes it again.

Payments for paid packages are processed by Stripe, which acts as the merchant of record. Stripe handles refunds in accordance with applicable consumer protection laws for each country.

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

A Practice can take payment from its clients through Stripe Connect. This requires the Practice's own Stripe account, which the Practice's Admin connects to Coaching Toolkit through Stripe's own authorisation page; Coaching Toolkit never sees the Practice's Stripe credentials, and the Practice can disconnect at any time.

Coaching Toolkit never collects payments on a Practice's behalf and has no access to the Practice's funds. Client payments are made directly to the Practice's Stripe account; the Practice is the merchant for them and handles its own payouts, refunds, disputes and taxes under its agreement with Stripe.

If your package includes it, a Practice can keep its own agreements in Coaching Toolkit and send one to a client to sign in the portal. The Practice alone is responsible for what an agreement sent through Coaching Toolkit says: its content, whether it is lawful and valid in the client's country, and any formalities that apply to it, such as information the client must receive before signing or a cancellation form. We do not draft, review or check agreements, and we are not a party to them. The Practice is responsible for complying with every law that applies to its agreements and to the engagement they cover. Coaching Toolkit accepts no responsibility and no liability for any claim arising from an agreement, its content, its performance or its enforceability, whether between the Practice and its client or anyone else.

Signing in Coaching Toolkit is a simple electronic signature: each party agrees to sign electronically and types their name, Coaching Toolkit records an evidence trail of the signing and adds it to the signed file, and seals that file with its own certificate so that later changes can be detected. It is not an advanced or qualified electronic signature, and the seal does not identify the people who signed. Where a law requires another form of signature for an agreement, the Practice is responsible for using it. To the fullest extent permitted by applicable law, our liability for the signing service is limited as set out under "Disclaimers, liability and governing law".

A Practice adds only people it has a genuine coaching relationship with, and only information it is entitled to hold about them. The Practice is responsible for its clients' information under its own obligations - data protection law and the professional codes it follows - including telling clients how their information is kept and acting on their requests.

Every Coach on a Practice sees the Practice's client profiles and exercise results; notes are visible only to their author. Clients are told in the portal that their Coach sees their answers. A Practice may not use Coaching Toolkit to mislead a client about who sees their information.

Video rooms are included in every package, without a limit on the number of sessions. The package sets the camera quality: standard (480p) on Free, HD (720p) on Starter, and Full HD (1080p) on Growth and Studio for one-to-one sessions. Group rooms are in HD (720p) on every package. A video session can run up to 4 hours. Screen sharing is available on Studio. Video rooms are for live coaching sessions between a Practice and its clients. You agree not to rebroadcast a session, to run a room continuously or unattended, or to use video rooms in an automated way.

If a Practice's use of video looks automated or is far outside normal coaching practice, we may contact the Practice and, after notice, pause video for that Practice. Pausing video does not affect the rest of the Practice's workspace.

If your package includes it, a Coach may connect a third-party AI assistant to Coaching Toolkit. A connected assistant acts with that Coach's access and on that Coach's instructions.

By connecting an assistant, the Practice instructs us to make the Coach's client information available to it. The Practice is the controller of that sharing. We are not a party to the Practice's agreement with the assistant's provider and are not responsible for the provider's processing, its outputs, or actions it takes through the tools we offer at the Coach's request.

The Practice is responsible for a lawful basis for that sharing, for informing its clients, and for checking what an assistant writes before relying on it. An Admin can turn AI assistants off for the whole Practice, and any Coach or Admin can revoke a connected assistant at any time. We may suspend the MCP server or a connection to protect the service or a client.

Coaching Toolkit is for providing coaching services. You agree not to misuse it - including sending bulk or unsolicited messages through it, adding people who are not your clients, impersonating another person, attempting to access another Practice's records or another client's portal, or interfering with the normal operation of the service.

Coaching Toolkit is not a medical, psychological or crisis service, and its tools are not diagnostic instruments.

A Practice owns the records it creates in Coaching Toolkit - client profiles, exercises and results, goals, notes and its audit history. We process them to provide the service, as described in our Privacy Policy.

Ending an engagement or deleting a Practice does not erase these records at once - see our Privacy Policy for how retention works.

A signed agreement is business documentation the Practice may have to keep for years, so we keep it for the Practice, with the client's name and email on it, even after the client's other information is erased at the Practice's request. The Practice is responsible for deciding when its own duty to keep a signed agreement ends and for having it deleted then; Coaching Toolkit does not yet offer a way to delete a signed agreement in the service.

A Practice's Admin may cancel the subscription or delete the Practice at any time. Deleting a Practice cancels billing, ends every engagement and closes access for every Coach. We may suspend or terminate access for a Practice that breaches these terms.

To the fullest extent permitted by applicable law, Coaching Toolkit and all related content and features are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, secure, accurate, complete, or suitable for your purposes, or that defects will be corrected.

To the fullest extent permitted by applicable law, Appspire d.o.o. za usluge and its affiliates, directors, officers, employees, contractors, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or opportunity, arising out of or in connection with your use of, or inability to use, Coaching Toolkit.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or in connection with these terms or Coaching Toolkit shall not exceed the net amount attributable to the Practice's subscription actually remitted to us in the 12 months preceding the event giving rise to the claim, excluding any payment processing fees, transaction fees, banking fees, currency conversion fees, taxes, duties, and similar charges.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

These terms are governed by and construed in accordance with the laws of the Republic of Croatia, without regard to conflict of laws principles. If you are a consumer, you may also benefit from any mandatory provisions of the law of the country in which you are habitually resident.

Subject to applicable mandatory consumer law, any dispute arising out of or in connection with these terms or Coaching Toolkit is subject to the jurisdiction of the competent courts of Zagreb, Croatia.

We may update these terms as Coaching Toolkit changes. Material changes will be flagged on this page; continued use after a change takes effect means you accept the updated terms.

Questions, legal notices, or complaints about these terms can be sent to [email protected].

Coaching Toolkit is operated by Appspire d.o.o. za usluge, registered in Zagreb, Croatia, under OIB 85271623476, with registered office at Savska cesta 32, 10000 Zagreb, Croatia.